Ordering & payment
A smooth shopping experience from start to finish. You’ll find guidance on editing your order, payment methods, using discount codes and gift cards, plus everything you need to know about taxes and duties – all in one clear place.
Can I still make changes to my order?
If your order hasn’t been processed at our warehouse yet, we can often still help. Unfortunately, we’re not able to add new items to an existing order. If you’d like to order more, please place a new order through our webshop. Just reach out to our c
Why didn’t I receive an order confirmation?
Have you checked your spam or junk folder? It’s also worth double-checking that your email address was entered correctly. Sometimes autofill can sneak in an old or incorrect email address on the order form. There can also occasionally be a slight del
There’s a mistake in my order details — what should I do?
Oops! Please reach out to our customer service as soon as possible at [email protected] or via chat. If your order hasn’t been picked at the warehouse yet, we may still be able to update the details.
Can I combine multiple orders?
Unfortunately, it’s not technically possible for us to combine separate orders.
Can I cancel my order?
Yes — as long as you haven’t received a shipping confirmation yet. A shipping confirmation is the email we send once your order has been packed and is ready to leave our warehouse. If you’d like to cancel your order, please contact our customer servi
How can I pay for my order?
At checkout, you can choose the secure payment method that suits you best. Available options include:. Payment is made at checkout, and items are reserved for you once the payment has been successfully completed. Depending on the payment method, the
Paying with a gift card
You can also pay for your order using a Kaiko digital gift card. Enter the code you received with your gift card at checkout, and the amount will be deducted from your order. Can I pay partly with a gift card and partly with another payment method?.
Using a discount code
You can easily apply a discount code at checkout in our webshop. How to use a discount code:. Good to know:. If your discount code isn’t working, please double-check the spelling and make sure the code is still valid. If you need a hand, our customer
How does preorder work?
From time to time, we offer selected products as preorder. This means the item is ordered in advance and delivered later — usually around 3 months after placing the order. Preorder helps us make sure everyone who wants the product gets one, while als
Customs duties and taxes
Orders delivered within the EU (outside Finland) are generally not subject to customs duties or import taxes, but practices may vary by country. In most cases, any customs duties, taxes, or handling fees are determined once the shipment arrives in th