Kaiko

How do I return a product?

How does the return portal work?

How do exchanges work?

When will I receive my refund?

How much does a return cost?

Why can’t I find my order in the return portal?

Why was my refund lower than expected?

I didn’t receive a return label with my order — what should I do?

Returning a faulty product

When is a return not accepted?

Why isn’t exchange available in the portal?

What happens to returned items?

How long does an exchange take?

Returns & exchanges

Can I still make changes to my order?

Why didn’t I receive an order confirmation?

There’s a mistake in my order details — what should I do?

Can I combine multiple orders?

Can I cancel my order?

How can I pay for my order?

Paying with a gift card

Using a discount code

How does preorder work?

Customs duties and taxes

Ordering & payment

Shipping within Finland

Which countries do you ship to?

How much does shipping cost within Finland?

Shipping outside Finland

I didn’t receive a pickup notification — where is my order?

What should I do if I can’t collect my order in time?

Can I change the delivery location of my order?

Shipping & delivery

How do I find my size?

What’s the difference between the body size chart and the product measurements?

How do Kaiko clothes fit?

How to measure your body

Sizing & Fit

How much do products shrink in the wash?

CPW: what is it and how is it calculated?

Care guide for brass jewelry

Care guide for silver jewelry

Materials & Care

What should I do if there’s an issue with a product I purchased?

Issues with Your Order

Where can I buy Kaiko products?

How are Kaiko products designed?

Kaiko Info

Customer Service

I’d love to model for Kaiko — who should I contact?

I’d love to collaborate with Kaiko — how does it work?

I’d like to become a Kaiko retailer — how does it work?

How can I apply for a job at Kaiko?

Contact Us

Kaiko Summer Shop Helsinki

Will this product be restocked?

Easy returns – you’ll find all the instructions here, along with plenty of answers to frequently asked questions.

A smooth shopping experience from start to finish. You’ll find guidance on editing your order, payment methods, using discount codes and gift cards, plus everything you need to know about taxes and duties – all in one clear place.

Orders are usually shipped the next business day. You’ll find delivery countries, shipping fees, pickup instructions, and answers to the most common delivery questions here.

Find your perfect fit with ease. Explore our size guide, body measurements, and Kaiko’s fit – plus helpful tips for choosing the right size.

Get to know Kaiko’s materials and find easy care tips to help your clothes stay beautiful and last longer 💜

Something didn’t go quite right? No worries – you’ll find guidance here for situations where there’s an issue with your item, something is missing from your order, or you received the wrong product.

Customer service, careers and internships, collaborations, or interested in modeling for Kaiko? You’ll find our contact details here <3

Kaiko’s Summer Shop is open in the heart of Helsinki all summer long — stop by to try on your favourites, discover new finds, and refresh your summer wardrobe ☀️💛. 📍 Pohjoisesplanadi 25–27, 00100 Helsinki. Opening hours. Mon–Fri 11am–7pmSat 10am–5p

Kaiko&#x2019;s Summer Shop is open in the heart of Helsinki all summer long &#x2014; stop by to try on your favourites, discover new finds, and refresh your summer wardrobe &#x2600;&#xFE0F;&#x1F49B;&#x1F4CD; Pohjoisesplanadi 25&#x2013;27, 00100 HelsinkiOpening hoursMon&#x2013;Fri 11am&#x2013;7pm Sat 10am&#x2013;5pm Sun 12pm&#x2013;4pmThe Summer Shop is open until the end of August.And yes &#x2014; furry friends are more than welcome, too &#x1F436;&#x1F49B;What can I find at the Summer Shop?The Summer Shop features a curated selection of Kaiko favourites, but unfortunately we can&#x2019;t fit our entire webshop assortment into the store.Whenever possible, we aim to have at least the same style available to try on in a different colour or print. This makes it easier to find the right size and fit, even if the exact item you&#x2019;re looking for is only available online.Our selection changes constantly, so unfortunately we can&#x2019;t guarantee the availability of specific products or sizes in advance.What if the right size or product isn&#x2019;t available?If we don&#x2019;t have your preferred size or item in store, you can place an order at the checkout. Your order will then be shipped directly to you from our warehouse.Can I collect my webshop order from the Summer Shop?Unfortunately, webshop orders cannot be collected from the Summer Shop.Can I make a return or exchange at the Summer Shop?Items purchased from the Summer Shop can be exchanged in-store within 14 days for a different size, colour, or product. Please note that exchanged items cannot be refunded.Unfortunately, webshop returns and exchanges cannot be processed at the Summer Shop.Product enquiriesIf you have any questions about our products, feel free to contact our customer service at <a data-fr-linked="true" href="mailto:info@kaikoclothing.com">info@kaikoclothing.com</a> or send us a message on Instagram @kaikowomen.Please note that our in-store selection changes frequently, so we may not always be able to confirm the availability of specific products or sizes in advance.Can I pay with a Kaiko gift card?Yes &#x2014; Kaiko gift cards can also be used at the Summer Shop.Can I buy gift cards at the Summer Shop?Yes! You can purchase a digital gift card at the Summer Shop. After purchase, it will be delivered instantly to the email address of your choice.See you on the Esplanade! &#x2600;&#xFE0F;&#x1F49B;

If you see “Coming soon!” on a product, it’s a sure sign that more is on the way in the coming weeks 💫. Back in stock notifications. You can subscribe to a back-in-stock notification directly on the product page to be the first to know when your pre

If you see &#x201C;Coming soon!&#x201D; on a product, it&#x2019;s a sure sign that more is on the way in the coming weeks &#x1F4AB;Back in stock notificationsYou can subscribe to a back-in-stock notification directly on the product page to be the first to know when your preferred size is available again. Just click &#x201C;Notify me&#x201D; on the product.Retailers &amp; Second HandWhile you wait, you can also check second hand platforms (like Tori or Vinted) or reach out to our retailers to ask about their current stock.Still thinking about a product? Feel free to reach out to Team Kaiko &#x2014; we&#x2019;re happy to help via the <a href="https://kaikoshop.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer" class="fr-strong">contact form</a> or chat &#x1F49B;

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