We’re so sorry to hear there’s an issue with your item — let’s get this sorted as smoothly as possible 💛. Here’s what to do:. This helps us process your case as quickly as possible. Kaiko products are covered by a 12-month defect liability from the

We&#x2019;re so sorry to hear there&#x2019;s an issue with your item &#x2014; let&#x2019;s get this sorted as smoothly as possible &#x1F49B;Here&#x2019;s what to do:<ul><li>Reach out to our customer service: <a data-fr-linked="true" href="mailto:info@kaikoclothing.com">info@kaikoclothing.com</a> or via the <a href="https://kaikoinfo.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer" class="fr-strong">contact form</a></li><li>Please include the following in your message:<ul><li>your order number from our webshop</li><li>the product name</li><li>a photo clearly showing the issue</li><li>a short description of the issue</li></ul></li></ul>This helps us process your case as quickly as possible.Kaiko products are covered by a 12-month defect liability from the date of purchase, in accordance with consumer protection laws. While complaints are always unfortunate, they&#x2019;re also incredibly valuable to us &#x2014; every message helps us learn and make our future products even better &#x1F49B;Products purchased from retailersIf you purchased your item from a retailer, please contact the store or webshop you bought it from directly.Unfortunately, we&#x2019;re not able to process refunds for products purchased elsewhere. In unclear cases, retailers will contact us if needed.Products purchased at events<ul><li>Products purchased at events (such as pop-up stores) are not eligible for return or exchange.</li><li>Items originally sold as second quality are not eligible for complaints.</li></ul>

What should I do if there’s an issue with a product I purchased?

Kaiko

Something didn’t go quite right? No worries – you’ll find guidance here for situations where there’s an issue with your item, something is missing from your order, or you received the wrong product.

Issues with Your Order

How do I return a product?

How does the return portal work?

How do exchanges work?

When will I receive my refund?

How much does a return cost?

Why can’t I find my order in the return portal?

Why was my refund lower than expected?

I didn’t receive a return label with my order — what should I do?

Returning a faulty product

When is a return not accepted?

Why isn’t exchange available in the portal?

What happens to returned items?

How long does an exchange take?

Returns & exchanges

Can I still make changes to my order?

Why didn’t I receive an order confirmation?

There’s a mistake in my order details — what should I do?

Can I combine multiple orders?

Can I cancel my order?

How can I pay for my order?

Paying with a gift card

Using a discount code

How does preorder work?

Customs duties and taxes

Ordering & payment

Shipping within Finland

Which countries do you ship to?

How much does shipping cost within Finland?

Shipping outside Finland

I didn’t receive a pickup notification — where is my order?

What should I do if I can’t collect my order in time?

Can I change the delivery location of my order?

Shipping & delivery

How do I find my size?

What’s the difference between the body size chart and the product measurements?