Kaiko

From time to time, we offer selected products as preorder. This means the item is ordered in advance and delivered later &#x2014; usually around 3 months after placing the order.Preorder helps us make sure everyone who wants the product gets one, while also allowing us to produce the right amount without overproduction.How preorder works:<ul><li>The product is available for preorder in our webshop for a limited time</li><li>Based on preorders, we place a production order with the factory</li><li>Production and delivery to our warehouse usually takes around 12&#x2013;14 weeks</li><li>As the delivery time becomes more precise, we&#x2019;ll keep preorder customers updated by email</li></ul>Good to know:<ul><li>Available payment methods include card, online banking, and mobile payments (invoice and instalment options like Klarna or Svea are not available)</li><li>An order can only include preorder items</li><li>Preorder orders cannot be combined with other orders or modified afterward</li><li>Preorder items have a 14-day return policy from delivery, in line with our webshop terms</li></ul>Preorder is also a way for us to listen to you &#x2014; it shows us which products you&#x2019;re most excited about, helping us design even better collections in the future &#x1F49B;

From time to time, we offer selected products as preorder. This means the item is ordered in advance and delivered later — usually around 3 months after placing the order. Preorder helps us make sure everyone who wants the product gets one, while als

How does preorder work?

Ordering & payment

How do I return a product?

How does the return portal work?

How do exchanges work?

When will I receive my refund?

How much does a return cost?

Why can’t I find my order in the return portal?

Why was my refund lower than expected?

I didn’t receive a return label with my order — what should I do?

Returning a faulty product

When is a return not accepted?

Why isn’t exchange available in the portal?

What happens to returned items?

How long does an exchange take?

Returns & exchanges

Can I still make changes to my order?

Why didn’t I receive an order confirmation?

There’s a mistake in my order details — what should I do?

Can I combine multiple orders?

Can I cancel my order?

How can I pay for my order?

Paying with a gift card

Using a discount code

Customs duties and taxes

Shipping within Finland

Which countries do you ship to?

How much does shipping cost within Finland?

Shipping outside Finland

I didn’t receive a pickup notification — where is my order?

What should I do if I can’t collect my order in time?

Can I change the delivery location of my order?

Shipping & delivery

How do I find my size?

What’s the difference between the body size chart and the product measurements?

How do Kaiko clothes fit?

How to measure your body

Sizing & Fit

How much do products shrink in the wash?

CPW: what is it and how is it calculated?

Care guide for brass jewelry

Care guide for silver jewelry

Materials & Care

What should I do if there’s an issue with a product I purchased?

Issues with Your Order

Where can I buy Kaiko products?

How are Kaiko products designed?

Kaiko Info

Customer Service

I’d love to model for Kaiko — who should I contact?

I’d love to collaborate with Kaiko — how does it work?

I’d like to become a Kaiko retailer — how does it work?

How can I apply for a job at Kaiko?

Contact Us

Kaiko Summer Shop Helsinki

Will this product be restocked?

How does preorder work?Updated 3 months ago