Kaiko

Exchanges are free of charge. For returns, we charge a &#x20AC;5.00 return fee.This fee covers part of the shipping and handling costs caused by the return.The return fee (&#x20AC;5.00) will be automatically deducted from your refund.

Exchanges are free of charge. For returns, we charge a €5.00 return fee. This fee covers part of the shipping and handling costs caused by the return. The return fee (€5.00) will be automatically deducted from your refund.

How much does a return cost?

Returns & exchanges

How do I return a product?

How does the return portal work?

How do exchanges work?

When will I receive my refund?

Why can’t I find my order in the return portal?

Why was my refund lower than expected?

I didn’t receive a return label with my order — what should I do?

Returning a faulty product

When is a return not accepted?

Why isn’t exchange available in the portal?

What happens to returned items?

How long does an exchange take?

Can I still make changes to my order?

Why didn’t I receive an order confirmation?

There’s a mistake in my order details — what should I do?

Can I combine multiple orders?

Can I cancel my order?

How can I pay for my order?

Paying with a gift card

Using a discount code

How does preorder work?

Customs duties and taxes

Ordering & payment

Shipping within Finland

Which countries do you ship to?

How much does shipping cost within Finland?

Shipping outside Finland

I didn’t receive a pickup notification — where is my order?

What should I do if I can’t collect my order in time?

Can I change the delivery location of my order?

Shipping & delivery

How do I find my size?

What’s the difference between the body size chart and the product measurements?

How do Kaiko clothes fit?

How to measure your body

Sizing & Fit

How much do products shrink in the wash?

CPW: what is it and how is it calculated?

Care guide for brass jewelry

Care guide for silver jewelry

Materials & Care

What should I do if there’s an issue with a product I purchased?

Issues with Your Order

Where can I buy Kaiko products?

How are Kaiko products designed?

Kaiko Info

Customer Service

I’d love to model for Kaiko — who should I contact?

I’d love to collaborate with Kaiko — how does it work?

I’d like to become a Kaiko retailer — how does it work?

How can I apply for a job at Kaiko?

Contact Us

Kaiko Summer Shop Helsinki

Will this product be restocked?

How much does a return cost?Updated 3 months ago