I didn’t receive a pickup notification — where is my order?Updated 3 months ago
Oh no! Please reach out to our customer service as soon as possible so we can help track it down:
[email protected] or via chat.
Sometimes an incorrect phone number may have slipped into the order, which means you won’t receive messages from the carrier. In most cases, we can still locate your parcel using the tracking number.
Unfortunately, we’re not able to update contact details once the order has been shipped. In that case, we recommend contacting the carrier directly: