Kaiko

We&#x2019;re here to help &#x1F49B;<ul><li>Email: <a data-fr-linked="true" href="mailto:info@kaikoclothing.com">info@kaikoclothing.com</a> or <a href="https://kaikoinfo.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer" class="fr-strong">contact form</a></li><li>Chat: weekdays 8am&#x2013;4pm</li></ul>Our customer service is available on weekdays via both email and chat. We usually reply to emails by the next day at the latest, but if your matter is urgent, chat is often the quickest way to reach us.We offer support in Finnish and English, and can also assist in other languages with the help of a translator.

We’re here to help 💛. Our customer service is available on weekdays via both email and chat. We usually reply to emails by the next day at the latest, but if your matter is urgent, chat is often the quickest way to reach us. We offer support in Finn

Customer Service

Contact Us

How do I return a product?

How does the return portal work?

How do exchanges work?

When will I receive my refund?

How much does a return cost?

Why can’t I find my order in the return portal?

Why was my refund lower than expected?

I didn’t receive a return label with my order — what should I do?

Returning a faulty product

When is a return not accepted?

Why isn’t exchange available in the portal?

What happens to returned items?

How long does an exchange take?

Returns & exchanges

Can I still make changes to my order?

Why didn’t I receive an order confirmation?

There’s a mistake in my order details — what should I do?

Can I combine multiple orders?

Can I cancel my order?

How can I pay for my order?

Paying with a gift card

Using a discount code

How does preorder work?

Customs duties and taxes

Ordering & payment

Shipping within Finland

Which countries do you ship to?

How much does shipping cost within Finland?

Shipping outside Finland

I didn’t receive a pickup notification — where is my order?

What should I do if I can’t collect my order in time?

Can I change the delivery location of my order?

Shipping & delivery

How do I find my size?

What’s the difference between the body size chart and the product measurements?

How do Kaiko clothes fit?

How to measure your body

Sizing & Fit

How much do products shrink in the wash?

CPW: what is it and how is it calculated?

Care guide for brass jewelry

Care guide for silver jewelry

Materials & Care

What should I do if there’s an issue with a product I purchased?

Issues with Your Order

Where can I buy Kaiko products?

How are Kaiko products designed?

Kaiko Info

I’d love to model for Kaiko — who should I contact?

I’d love to collaborate with Kaiko — how does it work?

I’d like to become a Kaiko retailer — how does it work?

How can I apply for a job at Kaiko?

Kaiko Summer Shop Helsinki

Will this product be restocked?

Customer ServiceUpdated 3 months ago